Account functions and profile
This chapter describes the basic functions of your account. How to create an account (or delete it if necessary), how to change your password, and other functions related to your profile.

Create Eponet account
Register at www.portal.eponet.ch   

 Click on Register for free! in the login window to continue: 

 

 On the login page, you will also see the terms and conditions and privacy policy . 

 You can register with your surname/first name or as a company. The company option is intended for those who wish to manage and operate charging stations, for example. 

 Otherwise, we recommend that you register with your surname/first name. Enter your surname/first name/email address and a secure password. To register, you must agree to the terms and conditions. Follow the reCAPTCHA instructions and click on Register. 

 

 

 

 You will now receive an email with a confirmation link: 

 

 

 

 Click on the green Confirm button in the email you received to activate your account: 

 

 

 You should now be redirected to the login page and see the following message. You can now log in with your email address and password: 

 

 

 

 

 After logging in, the page will ask you to complete your details (address).  

 For deposits using a QR code EZ slip (free deposit without fees), the address is mandatory – otherwise the QR code will not work.

Change e-mail address
Change email address 

 Log in to your account, click on Home in the top left-hand corner and then on "My contacts": 

 Your contacts will now open. 

 

 

 Select the contact for which the email address you need to register is stored. 

 

 

 You can now change your email address to a new one. 

 Please ensure that the email address is correct, as otherwise a new password cannot be sent to you if you forget your password and the address is incorrect.

Delete Eponet account
Would you like to delete your Eponet account? This page explains how to delete your account. 

 Please note: This process will permanently delete all your data and cannot be undone. If you have a positive balance, we recommend that you withdraw your balance before deleting your account. If you still need further data from your account, e.g. receipts for loads, evaluations or other information, please download these to your data carrier before deleting your account. After deletion, you will no longer be able to access your data or withdraw your credit balance. You must enter your email address to confirm the deletion. 

 

 How to delete your account 

 Log in to your account and go to Settings on the left-hand side of the blue page. Then select the "Settings" tab in your account. Click on the "Delete my account" checkbox. 

 

 

 

 

 Now click on the red Delete button and confirm the security prompt: 

 

 

 

 After entering your email address and pressing the Delete button, your account will be deleted.

Change password
Change password 

 Log in to your account, click on your name in the top right-hand corner and select 'Profile': 

 

 

 

 

 

 

 

 Your profile will now open. You can change your password here:

Forgotten password
Have you forgotten your password? On the login page at www.portal.eponet.ch , you can click on "Forgotten your password" to have an email with a link sent to you. Clicking on the link will take you to a field where you can enter a new password: 

 

 

 

 Enter your email address in the field and click on Send: 

 

 

 Please ensure that your email address is spelled correctly.  

 

 If you cannot find an email in your inbox, try again using the Forgot your password function – but after clicking on the "Send" button, please be patient until you receive a confirmation. 

 Please wait until the following message appears. Do not leave the page until you see this message: 

 

 

 You will now receive an email with a link to reset your password: 

 

 

 Click on "Confirm" and enter your new password twice: 

 Requirements: at least one number, one upper-case letter, one lower-case letter and one special character. Minimum of 8 characters in total 

 

 

 You can now log in with your new password. 

   

 The link to reset your password is valid for 24 hours. If you click on the link after 24 hours, you will receive the message "Invalid or expired link". In this case, you must restart the process by clicking on "Forgotten password".  

  

2 factor authentication
Two-factor authentication (2FA), also known as two-step authentication, is an additional security measure that protects access to online accounts and systems by requiring a second, independent factor in addition to the password.  

 Caution : Please note that two-factor authentication is a security component that cannot be easily deactivated if Eponet is used incorrectly. It can only be activated with the Google or Microsoft Authenticator app – and can therefore only be deactivated with the same app. 

 

 

 

 You can find two-factor authentication in your account/My Profile under the Security tab: 

 

 

 Manual deactivation of two-factor authentication by Eponet 

 If two-factor authentication has been activated and you are unable to deactivate it, Eponet can only reactivate your account for security reasons by following these steps, which will incur a fee. 

 

 Fill out the "Deactivation of two-factor authentication" form , sign it, and send it back to us with a copy of your ID document to info@eponet.ch   

 Eponet will check the form/data against your account and deactivate two-factor authentication. 

 Eponet will reset your password – if you have forgotten your password, you can request a new one. 

 

 This process can take up to 15 working days and will be charged to your account at a flat rate of CHF 45. Please ensure that this does not cause your account to fall below the minimum balance and prevent you from using Eponet services.